Agente IA para operaciones empresariales: guia 2026

// agent-ops/skills/daily-report.ts
import Anthropic from '@anthropic-ai/sdk';
import { Pool } from 'pg';

const db = new Pool({ connectionString: process.env.DATABASE_URL });

export async function generateDailyReport() {
  const [ventas, produccion, incidencias] = await Promise.all([
    db.query(#43a047">`SELECT SUM(total) as ventas, COUNT(*) as pedidos 
              FROM orders WHERE DATE(created_at) = CURRENT_DATE - 1`),
    db.query(#43a047">`SELECT linea, SUM(unidades) as produccion 
              FROM production_log WHERE DATE(fecha) = CURRENT_DATE - 1 
              GROUP BY linea`),
    db.query(#43a047">`SELECT COUNT(*) as total, tipo 
              FROM incidents WHERE DATE(reported_at) = CURRENT_DATE - 1 
              GROUP BY tipo`)
  ]);

  const client = new Anthropic();
  const response = await client.messages.create({
    model: 'claude-sonnet-4-5',
    max_tokens: 800,
    messages: [{
      role: 'user',
      content: #43a047">`Genera un reporte ejecutivo conciso con estos datos de operaciones:
Ventas ayer: ${JSON.stringify(ventas.rows)}
Produccion ayer: ${JSON.stringify(produccion.rows)}
Incidencias ayer: ${JSON.stringify(incidencias.rows)}

Formato: 5 lineas maximo, numeros concretos, alerta si algo cae mas del 10%.`
    }]
  });

  return response.content[0].type === 'text' ? response.content[0].text : '';
}

# /etc/cron.d/ops-agent
55 6 * * 1-5 root cd /app && node dist/jobs/daily-report.js >> /var/log/ops-agent.log 2>&1

// agent-ops/skills/hr-queries.ts
export async function handleHRQuery(employeeId: string, question: string) {
  const employee = await db.query(
    #43a047">`SELECT nombre, cargo, dias_vacaciones_disponibles, 
            fecha_ingreso, salario_base
     FROM employees WHERE id = $1`,
    [employeeId]
  );

  const client = new Anthropic();
  const response = await client.messages.create({
    model: 'claude-haiku-4-5',
    max_tokens: 300,
    system: #43a047">`Eres el asistente de RRHH de la empresa. 
Datos del empleado: ${JSON.stringify(employee.rows[0])}.
Responde en espanol, directo. Si no tienes el dato, di: "Consultar con RRHH al interno 101".`,
    messages: [{ role: 'user', content: question }]
  });

  return response.content[0].type === 'text' ? response.content[0].text : '';
}

// agent-ops/skills/fleet-monitor.ts
interface Vehicle {
  id: string;
  patente: string;
  speed: number;
  lastUpdate: Date;
  driverName: string;
}

export async function checkFleetAnomalies(vehicles: Vehicle[]) {
  const anomalies: string[] = [];

  for (const v of vehicles) {
    const minsSinceUpdate = (Date.now() - new Date(v.lastUpdate).getTime()) / 60000;
    
    // Unidad parada mas de 90 minutos en ruta
    if (v.speed === 0 && minsSinceUpdate > 90) {
      anomalies.push(
        #43a047">`ALERTA: ${v.patente} (${v.driverName}) lleva ${Math.round(minsSinceUpdate)} min detenida`
      );
    }
    
    // Velocidad excesiva
    if (v.speed > 100) {
      anomalies.push(#43a047">`VELOCIDAD: ${v.patente} a ${v.speed} km/h — conductor: ${v.driverName}`);
    }
  }

  if (anomalies.length > 0) {
    await sendWhatsApp(process.env.OPS_MANAGER_PHONE!, anomalies.join('\n'));
  }

  return anomalies;
}

// agent-ops/orchestrator.ts
export async function handleOpsMessage(userId: string, message: string) {
  const client = new Anthropic();
  
  const response = await client.messages.create({
    model: 'claude-sonnet-4-5',
    max_tokens: 500,
    system: #43a047">`Eres el agente de operaciones. Usuario ID: ${userId}.
Tienes acceso a reportes, RRHH, flota e inventario.
Si la consulta no es operacional, redirige amablemente.`,
    tools: [
      {
        name: 'get_daily_report',
        description: 'Reporte de ventas y produccion del dia',
        input_schema: { type: 'object', properties: {}, required: [] }
      },
      {
        name: 'hr_query',
        description: 'Consulta de RRHH del empleado autenticado',
        input_schema: {
          type: 'object',
          properties: { question: { type: 'string' } },
          required: ['question']
        }
      },
      {
        name: 'fleet_status',
        description: 'Estado actual de todas las unidades de flota',
        input_schema: { type: 'object', properties: {}, required: [] }
      }
    ],
    messages: [{ role: 'user', content: message }]
  });

  return response;
}

[WhatsApp / Telegram / Slack]
           |
    [Orquestador Claude Sonnet]
     /           |           \
[BI/Reportes] [RRHH]    [Flota GPS]
     |              |           |
[PostgreSQL]  [ERP/RRHH]  [API GPS]